Care Plans

	Bronze $115prepaid rate	Silver $100prepaid rate	Gold $90prepaid rate
Services Details	Savings of: 23%	Savings of: 33%	Savings of: 40%
Minutes per machine or device per month	15 min	15 min	15 min
Minimum hours per month	1.5h	6h	15h
Minimum hours per quarter	5h	18h	45h
Server hours per month	1h to 1.5h	1h to 1.5h	1h to 1.5h
Recommend for	1-3 workstations, no server	3-10 workstations, one server	10-50 workstations, multiple servers
Contact	602-424-1700	602-424-1700	602-424-1700

Rates

Prepaid Rate, the hours that are prepaid each period
discounted hourly rates, the hours that are used above the prepaid rate
- – Prepaid Hours may be changed throughout the contract period to minimize overage
One year commitment requirement with annual renewals

Managed IT Services for Preventative and Proactive Support

Dedicated Project Manager
Onsite Travel Fees are waived
Help Desk – Onsite/Remote
- – Immediate Page to Technical Team
- – 24/7 Emergency and After Hours Support
24/7 System Monitoring Services – Backups, Anti-Virus, Server Health
- – Automated System Maintenance via Managed Service Agent
- – Microsoft Security Patch Management
- – Anti-Virus and Spyware subscriptions
- – Email Reputation Services for On-Premise Email Servers
- – Priority Response Time
- – Remote Management and Support
- – System Documentation
- – Periodic Technology Audit